Foreo UFO 2 Smart Mask Treatment-FAQ
UFO 2 Basics
What Should I do after I receive my UFO 2 device?
Congratulations on discovering smarter skincare! First things first - download the FOREO For You app for free, to unlock and register your device. (For more information, please refer to the section below titled ‘THE APP’).
How do I start my first treatment?
First, clean and dry your face and neck carefully - Then attach a UFO™ Power Activated Mask to your UFO 2 device. Finally, activate your UFO 2 mask routine via the app, or follow the step-by-step How To Use guide, which can be found in our UFO 2 guide page.
How do I turn my UFO 2 device on/off?
Press the universal power button on your UFO 2 device to turn it on. To turn your device off, press and hold the universal power button for 3 seconds. After completing a pre-programmed mask routine, the device will turn off automatically.
What comes with my UFO 2 device?
1 UFO 2 Device, 1 USB Charging Cable, 1 Make My Day Mask, 1 User Manual, 1 Quick Start Guide & 1 Stand.
UFO 2 Device
How often can I use my UFO 2 device?
UFO 2 power mask treatments have been developed for twice-a-day use, morning and evening. However, depending on your skin’s needs and your personal preferences, you can use it more or less.
How long does each treatment take?
The Make My Day & Call It a Night mask treatments take just 90 seconds. All other treatment times will vary depending on the most effective combination of technologies.
Is each UFO 2 treatment the same?
No, Each UFO Power Activated Mask pairs with a unique treatment routine for optimal results.
Is my UFO 2 device safe to use on sensitive skin?
UFO 2 devices are safe to use and suitable for all skin types. Furthermore, depending on your skin's specific needs, you can choose from a range of different UFO Power Activated Masks that cater to different skincare desires.
Can I use my UFO 2 device around the eye area?
Yes, UFO 2 devices are safe to be used under the eyes. We recommend gently gliding the device across the eye area, being careful to apply minimal pressure.
Can I use my UFO 2 device after having plastic surgery, botox or dermal fillers?
UFO 2 devices offer a gentle facial treatment, suitable for all skin types. However, you should consult your doctor before use if you have had any recent medical procedures.
Can I use the LED light treatments on their own, without having to use a mask or go to through a program?
No, we don’t recommend using your UFO 2 device without a mask or a pre-set program as it will not offer the same efficiency or results as when combined with a UFO Power Activated Mask.
What is the difference between UFO 2 and UFO 2 mini?
Both UFO 2 and UFO 2 mini offer a sophisticated power mask treatment for you to enjoy in only 90 seconds. However, UFO 2 features Cryo-Therapy, which instantly cools to shrink the appearance of pores and provide a firmer looking complexion.
What is the difference between UFO devices and UFO 2 devices?
Unlike UFO devices, UFO 2 devices have been re-engineered with ultra-fast Thermo-Therapy and full spectrum LED lights (8 in total), that offer a more efficient and effective masking experience than ever before!
Why Do I need to download the Foreo App before using my UFO 2 device?
All app-enabled FOREO products need to be activated and unlocked via the FOREO For You app the first time they are turned on. This helps protect against fake/copied FOREO products, and makes it easier to register the warranty and protect your investment.
How do I pair my UFO 2 device with the Foreo App?
Download the FOREO For You app to your smartphone or tablet and turn on Bluetooth. Press the universal button on your device once to turn on. A blinking white light indicates your device is in pairing mode. Follow the instructions in the app to register and pair your UFO 2 device.
Does my UFO 2 device work without the app?
Yes, you can manually use both devices and they do not require use of the FOREO For You app. However, to unlock your device for your first use, you must register your device through the FOREO For You app. The Make My Day and Call It a Night treatments are pre-programmed into UFO 2 and do not require use of the FOREO app. However, to unlock all remaining UFO Power Activated Masks, you must either select your treatment or scan the barcode on the back of each UFO Power Activated Mask sachet via the app to activate the treatments - the mask will then automatically sync with your device so it can be accessed manually next time. To customize your power mask routine, you must go directly through the app.
Can I customize my power mask treatment routine?
Yes. While each UFO Power Activated Mask comes with a recommended pre-programmed treatment routine, you can personalize your power mask experience by creating your own treatment routine via the FOREO For You app. On the app, you are able to choose your preferred LED light and T-Sonic pulsation level, and select whether you wish your personalized routine to include Thermo-Therapy or Cryo-Therapy.
Troubleshooting & Maintenance
What does it mean when my UFO 2 device is continuously blinking?
A blinking light around device indicates that your UFO 2 device is in Bluetooth pairing mode or that the device needs to be charged. Follow the instructions in the app to sync your device.
How do I charge my UFO 2 device?
UFO 2 devices are USB rechargeable, with a two and half hour charge delivering up to 40 uses.
How do I clean my UFO 2 device?
Remove the plastic ring from the device and throw away the microfiber mask. As UFO 2 is 100% waterproof, you can rinse both UFO 2 and the plastic ring under warm running water. Pat dry with a lint-free, non-abrasive cloth or towel. After use, we recommend spraying the device with FOREO’s Silicone Cleaning Spray and rinsing with warm water for optimal results.
UFO Power Activated Masks
Can I reuse the UFO Power Activated Masks?
Each UFO Power Activated Mask is intended for single-use only. However, if one UFO 2 treatment wasn’t enough,press the universal button again within 30 seconds after the end of the routine to start the same treatment over again!
Do I need to wash the mask essence off after using my UFO 2 device?
No, Hyper-Infusion Technology is specifically engineered to help mask essence absorb deeper into the skin, faster. After the treatment, simply massage any remaining essence into your skin, or remove excess with a cotton pad.
How do I know if my UFO Power Activated Mask is authentic?
Using the FOREO For You app, you can scan the barcode on your mask packaging to verify its authenticity.